Effective Date: January 2025
Welcome to Retention Rabbit! These Terms of Service ("Terms") govern your access to and use of our website, services, and applications (collectively, the "Service"). By using our Service, you agree to comply with and be bound by these Terms.
By accessing or using the Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Service.
We reserve the right to modify these Terms at any time. If changes occur, we will notify you by updating the "Effective Date." Continued use of the Service after changes signifies acceptance of the revised Terms.
You must be at least 13 years old to use the Service. If you are under 18, you may only use the Service under the supervision of a parent or legal guardian.
You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information. We reserve the right to suspend or terminate accounts that violate these Terms.
You agree not to:
All content, including text, graphics, logos, and software, is owned by or licensed to Retention Rabbit and is protected by copyright and trademark laws.
We may suspend or terminate your access to the Service at our discretion, without prior notice, if we determine that you have violated these Terms.
The Service is provided "as is" without warranties of any kind. We are not responsible for any damages resulting from your use of the Service. Our total liability under these Terms shall not exceed the amount you paid us (if any) in the past 12 months.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.
You agree to provide a valid payment method when you subscribe to a paid plan. Payment processing is handled by Stripe. Your subscription will auto-renew unless you cancel before the next billing cycle.
You can cancel your subscription at any time by contacting us at hello@retentionrabbit.com By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.
If your payment fails, we may suspend or downgrade your account until you update your payment details.
We offer a 30-day money-back guarantee for new subscribers. Email your refund request at hello@retentionrabbit.com. Refund requests after 30 days will not be processed.
If a chargeback is filed, we reserve the right to suspend or terminate your account.
We reserve the right to change our pricing at any time. Price changes will not affect existing subscribers until the next billing cycle.
The Elite Plan is designed for individual creators to analyze videos that are either their own or directly related to their YouTube channel. By subscribing to the Elite Plan, you agree to use the video analysis features solely for content you have personally created or have full rights to analyze. Using your account to upload and analyze videos on behalf of other creators, third-party channels, or clients is strictly prohibited. Accounts found in violation of this policy may be subject to suspension, downgraded access, or termination without refund.
All fees are charged upfront at the beginning of the billing cycle. If you upgrade or downgrade your subscription, the changes will take effect in the next billing cycle. Any unpaid fees or failed payments may result in temporary account suspension. By providing your payment details, you authorize us to charge your payment method on a recurring basis.
If you have any questions regarding these Terms, you may contact us at:
hello@retentionrabbit.com
By using Retention Rabbit, you acknowledge that you have read, understood, and agreed to these Terms of Service.