Privacy Policy

Effective Date: January 1, 2025 | Last Updated: March 22, 2025

Retention Rabbit (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (https://retentionrabbit.com), applications, and services.

By using Retention Rabbit, you agree to the terms of this Privacy Policy.

Table of Contents

1. Information We Collect

We collect information to provide personalized audience retention insights and improve our services. This includes:

1.1 Information You Provide

  • Account Information: When you sign up, we collect your name, email address, and authentication details via Google OAuth.
  • Communication Data: If you contact us, we store your email conversations for support and troubleshooting.

1.2 Information Collected via Google OAuth

When you connect your YouTube account, we request access to:

  • Your YouTube Analytics Data (yt-analytics.readonly): Allows us to fetch audience retention data for your videos.
  • Your Uploaded Video List (youtube.readonly): Needed to identify your video IDs, which are required to fetch retention data.

1.3 Automatically Collected Data

  • Usage Data: We collect logs of how you interact with our platform to improve user experience.
  • Device Information: Includes IP address, browser type, and device details for security and analytics.

1.4 Cookies and Tracking

We use cookies to enhance user experience, improve functionality, and analyze usage trends. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected data to:

  • ✅ Provide audience retention insights based on YouTube Analytics.
  • ✅ Analyze drop-off points and engagement trends in your videos.
  • ✅ Improve our AI-powered retention analysis models to provide better recommendations.
  • ✅ Enhance user experience through performance analytics.
  • ✅ Provide customer support and respond to inquiries.
  • ✅ Ensure security and prevent unauthorized access.

We do NOT use your data for:

  • ❌ Advertising targeting.
  • ❌ Selling data to third parties.
  • ❌ Modifying, deleting, or uploading any videos on your behalf.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it in the following cases:

3.1 With Service Providers

We use third-party services (e.g., Supabase, Google Cloud) to store data and process analytics.

3.2 Legal Compliance & Protection

We may disclose data if required by law, to comply with legal obligations, prevent fraud, or protect user safety.

3.3 Business Transfers

In case of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity under similar privacy obligations.

4. Your Data Control & Choices

4.1 How to Revoke YouTube Access

You can revoke Retention Rabbit’s access to your YouTube account at any time:

4.2 Request Data Deletion

You can request the deletion of your stored data by emailing hello@retentionrabbit.com. Upon verification, we will delete all associated data within 7 days.

4.3 Managing Cookies & Tracking

You can disable cookies through your browser settings.

5. Data Security Measures

We take strong security measures to protect your information:

  • End-to-End Encryption: Data is encrypted both in transit and at rest.
  • Role-Based Access Control (RBAC): Only authorized personnel can access your data.
  • OAuth Best Practices: We use Google’s OAuth 2.0 for authentication without storing your password.

6. Data Retention

  • YouTube Analytics Data is stored for as long as you use the service.
  • Upon account deletion or access revocation, all data is permanently deleted within 7 days.

7. Third-Party Services

We use Google APIs to access YouTube Analytics. By signing in, you agree to Google’s Privacy Policy and YouTube API Terms of Service.

8. Children's Privacy

Retention Rabbit is not intended for users under the age of 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. If significant changes occur, we will notify users via email.

10. Payment Processing

We use Stripe to process payments. When you make a purchase, Stripe may collect and process your payment information, including credit card details and billing information. Stripe processes your payments securely in accordance with PCI-DSS compliance standards. You can learn more about how Stripe handles your payment data here: https://stripe.com/privacy. We do not store your payment information directly — Stripe handles all payment details securely.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: hello@retentionrabbit.com
🌍 Website: https://retentionrabbit.com